Customer and repair service
Contact
VALLON GmbH
Service
Arbachtalstraße 10
72800 Eningen, Germany
T +49 7121 9855-0
F +49 7121 9855-100
E service@vallon.de
Business hours:
Mon-Thu: 8:00-16:00
Fri: 8:00-12:00
Whether you need consultation, want to place an order, or require repair service – our team is here to help. At VALLON, you don't have to search for the right contact person. One call or email is all it takes.
Our Services
- Comprehensive product consultation across our entire portfolio
- Quick availability check and ordering of original spare parts
- Professional repairs at our facility in Eningen, Germany
- Technical support for all your VALLON systems
Submit service request & receive RMA number
To process your service request as quickly as possible, please use the following form.
Once your request has been submitted, you will immediately receive an RMA number by email.
Please include this RMA number when sending your device.
The next steps:
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Please fill out the form completely. You must provide your company name, serial number, and customer reference number.
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Then select the desired service type (inspection/calibration or troubleshooting).
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Please describe your issue in as much detail as possible so that we can help you as quickly as possible.
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If necessary, you can upload relevant images or videos (JPG, PNG, PDF, MP4, max. 10 MB).
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After receiving the RMA number, please print out the confirmation email and enclose it with the device.
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Service status of old products
Product
„Out of Service“
Repair possible but not guaranteed
BD1 borehole detector
x
EJ1410
x
EJ1404K
x
EL1301
x
EL1302 xx
x
EL1303 xx
x
EL1306
x
EW1504 / EW1505 / EW1520
x
MB4 Memobox
x
MC1
x
MH 1603B / 1604B / 1607B
x
MH5
x
ML1614C / ML1612A / ML1614A / ML1620D / ML1621
x
ML1620
x
MW1630
x
VCU1
x
VET1
x
VEV3
x
VFC0 / VFC1
x
VFC2
x
VMB1; VMB2 biodetector
x
VMH1
x
VMV4
x
VMX1
x
VMX2
x
VMH2
x
VMM2
x
VMV8
x
Note: After submitting the form, you will receive an RMA number. You cannot send in your return without this number.