FAQ – Frequently asked questions

If you need urgent support, you can reach us either by e-mail at service@vallon.de or by phone at +49 7121 9855-0. Please have an error description, the product designation, as well as serial numbers of your VALLON devices ready.

We will be happy to send you a user manual in PDF format by e-mail and check whether a more recent version of the user manual is available. Please send us a message stating the product designation and serial numbers.

We will be happy to check whether spare parts are still available for your device and whether repairs are still possible. Please send us a message stating the product designation and serial numbers.

Parts and accessories can be ordered directly from VALLON or from our sales partners worldwide. Please use one of the following options: e-mail to info@vallon.de, our contact form under Degaussing > Servcies > Customer Service or by phone at +49 7121 9855-0.

Detailed information on proper disposal can be found in the user manual of your VALLON degaussing system.

As manufacturer of the field strength meter, we can offer you ISO factory calibration according to VALLON standard exclusively in our factory at Eningen u.A. The metrological traceability of the measuring and testing equipment used to national standards is ensured by our quality management system according to the standards of ISO 9001:2015.

A factory calibration usually takes approx. 1 week from receipt of the devices and your order.

With regular use, we recommend a calibration interval of 1 year.

We offer operator and service trainings for all VALLON degaussing products. Depending on your needs, the training can take place either at our premises or directly at your site.

If your degaussing coil or yoke is operated with a low-frequency generator, please always send us the low-frequency generator as well in case of repair. If in doubt, please contact us in advance.

Our degaussing systems are either maintenance-free or low-maintenance. In this regard, please observe the inspection and maintenance instructions mentioned in the user manual. We will be happy to carry out these services for you on request.

If you need spare parts kits, please contact us by e-mail at info@vallon.de or call us and we will be happy to give you a quotation. Please have the product name and serial numbers of your units ready.

We are always interested in new committed sales partners worldwide who would like to further expand our joint success through their cooperation. We look forward to hearing from you!

A personal product demonstration is possible in principle, but depends on the availability of suitable equipment. For further information, please contact us.

Either by e-mail to info@vallon.de, or by our contact form under Degaussing > Services > Customer Service or by phone at +49 7121 9855-0.

We will be happy to inform you about the prices during a personal meeting or through a written offer.

To submit your enquiry, you have the following options: either by e-mail to info@vallon.de, or by our contact form under Degaussing > Services > Customer Service or by phone at +49 7121 9855-0.

Please contact us in order to establish a contact with the person responsible for your region.

All new VALLON items are guaranteed for 12 months after transfer of risk.

Our quality management system is certified according to ISO 9001:2015. For more information, please visit our website:
Company > Quality Management

If you are interested in maintenance contracts, we are at your disposal for information and offers.

As a matter of principle, degaussing tests are carried out free of charge. Nevertheless, please note that the costs for the delivery of the goods and their return transport are at your expense. If the delivery packaging is listed as disposable packaging or is not suitable for return transport, we will inform you accordingly and provide you, if necessary, with an offer for packaging and shipping costs.

The possibility of an offer for a degaussing test depends on the availability of suitable equipment. We will send you this equipment either as a free loan (small devices) or – to cover our costs – as a paid rental offer. For more information, please contact us directly.

Yes, but commissioning contract work requires that we can also fulfil it according to your requirements. Please contact us to discuss the details.

Yes, if a suitable degaussing system is available, we will be happy to rent it to you. The rental costs incurred for this are calculated per each commenced calendar week from delivery. Please contact us to discuss the details.

Yes, if a demonstration unit is available, we can of course provide it as a rental unit. The rental costs incurred for this are calculated per each commenced calendar week from delivery. Please contact us to discuss the details.

No, we deliver the VFM1 field meter directly in the corresponding fixed measuring unit A/cm or Gauss.

On request, we can of course also offer our degaussing systems for other mains voltages and mains frequencies. Please inform us of the desired mains voltage, mains frequency and mains type when making your enquiry.

As manufacturer of the field strength meter, we carry out an ISO factory calibration according to VALLON standard. The metrological traceability of the measuring and testing equipment used to national standards is ensured by our quality management system according to the standards of ISO 9001:2015.

All VALLON units are developed and manufactured exclusively in Germany.